Frequently asked questions

We don’t publish prices on our website but if you get in touch with us we will respond as soon as we can with prices. The more information you can give us the more accurate our quote will be for you.

Our pricing is already based around offering discounts for larger quantities so the discount is built in to any prices we quote.

We normally use a 30-day expiry period on our quotes. This can be less in some cases, and there is a good chance that it will be valid for a lot longer as most prices tend to go up in the early part of the year. We will always state an expiry date on our quotes.

Yes, but this will vary from product to product. Hopefully this is clearly stated on the product page but if not we can always advise. We are not normally able to go below minimums but it is always worth asking as we might be able to in some exceptional cases. For info, minimums are applied because it just isn’t viable to produce below that amount.

Yes, happily. Almost everything we offer for branding should be available unbranded, but with similar minimums applied. We can’t offer single items.

It depends on the item. Some do have this as an option, others don’t. You would have to ask us and we can advise on this. Once again, this would still be subject to any minimums (i.e. we can’t sell one item to be personalised, it would be a bulk order).

Our aim is to make the order process as seamless and painless as possible for you. We see it as our job to absorb any issues where we can. Broadly the process will be as follows:

We work with you from the initial enquiry through to a formal quote.

From there, if you wish to proceed we will ask for a formal approval of the quote although at this stage we will not proceed into production. This will include agreeing any invoice and delivery details as well as delivery deadlines, payment terms and other issues that we may need to take into account.

We will then get work on getting the final proof prepared for your artwork, which may result in some minor adjustments (which we will discuss with you).

At this stage we will seek sign-off on the final proof. This will mark the point at which no further changes can be made as once production starts we are committed to bespoke work for you. We will always make it clear with you when we arrive at this point.

Once production is completed we will organise delivery to the agreed address, by the agreed deadline.

If not already pre-paid then we will invoice at the point of despatch.

Yes, always. We will send a visual mock-up where we can and there will always be a final PDF proof which will require your approval before any production starts.

Vector artwork is not something people tend to be aware of until it comes to placing an order like this. We have prepared a handy guide to explain what vector artwork is and why we can’t accept other files. If you are still unable to locate or provide a vector file then we can usually help get one prepared.

Depending on the complexity of the artwork there may be a small fee for this, but we will always advise on this before doing any work.

You can find out more about vector files here in our handy explainer.

In some cases we can offer a sample of the product so that you can see the quality and colour as well as branding from a previous job to see how that works.

We can offer an actual sample branded up with your artwork as a one-off sample ahead of a full production run but this will depend on which product.

It is also quite unusual to do this as it will incur a cost. The cost is essentially the fixed costs of the set-up for a full job but loaded on one item. This makes it excessively high for most people, understandably, so we instead offer visuals and samples of previous work to help remove any concerns that you may have.

At the risk of being vague, this really depends on which product you are looking at and what time of year.

As a general rule, we say 2 weeks from approval to despatch, but this can be less if it is an easy job to turn around, or it can be longer, especially at busy seasonal times.

Although 2 weeks is normal we advise you to build in longer if at all possible as we are not always in control of production schedules.

Yes, we can deliver to most destinations although this will be quoted on and may be subject to what is possible at that point. It may also prove to be cheaper for you to take delivery in the UK and organise your own onward shipment but we can look into options and discuss it with you.

Yes, this is normally fine. We completely understand the need you might have to not display our name on the delivery.

Yes, if we can get your company approved for credit. On all orders for Castelli products it will actually be Castelli that invoice you directly, not Ferrotype. In these cases we act as an agent for Castelli and receive a commission from them.

Yes, we can sort that out for you. Just ask us nd we will send you a payment link out.