Terms & Conditions
Terms & conditions of business
Last updated 09:35 on 17 October 2025
1. About these terms
1.1 These Terms and Conditions (“Terms”) apply to all quotations and orders placed with Ferrotype Ltd (“we”, “us”, “our”).
1.2 By placing an order, you (“the customer”) agree to be bound by these Terms.
1.3 No other terms shall apply unless we agree to them in writing.
2. Quotations and pricing
2.1 All prices stated are exclusive of VAT, which will be added where applicable.
2.2 All prices are ex-works, meaning delivery costs are quoted separately.
2.3 Quotes are valid for 30 days from the date shown, unless otherwise stated.
2.4 We may adjust prices if there are significant increases in raw materials, shipping, or other external costs between quotation and delivery. If this happens, we will notify you before proceeding.
3. Orders and acceptance
3.1 A binding contract is formed only when we confirm your order in writing, begin production, or issue an invoice – whichever occurs first.
3.2 Once artwork or production has been approved, orders cannot be cancelled without our written agreement.
3.3 If cancellation is agreed, you will be responsible for all costs incurred up to that point (materials, artwork, setup, etc.).
4. Delivery
4.1 Delivery times are estimates only. We are not liable for delays beyond our reasonable control.
4.2 If you have a firm deadline, this must be clearly stated in writing and expressly accepted by us before we take responsibility for meeting it.
4.3 Risk in the goods passes to you on delivery (or collection).
4.4 Ownership (title) remains with us until full payment has been received.
5. Invoicing and payment
5.1 Unless otherwise agreed, payment is due 30 days from the invoice date.
5.2 We may require payment in advance (pro forma) for some orders. We will notify you of this requirement before accepting your order. No work will commence until we are in receipt of payment in this case.
5.3 For orders involving Castelli items (e.g. notebooks, pens), invoicing will be handled by Castelli Milano 1938 Ltd, with Ferrotype acting as the agent.
5.4 We reserve the right to charge interest on overdue invoices at 8% per annum above the Bank of England base rate, plus reasonable recovery costs, in accordance with UK late-payment legislation.
5.5 We may suspend or cancel future deliveries if payments are overdue.
6. Inspection and product issues
6.1 You must inspect goods upon delivery.
6.2 Any shortages, damage or faults must be reported to us within 7 calendar days of delivery.
6.3 We reserve the right to determine how a reported issue is verified (e.g. return, photos, or inspection).
6.4 Where a fault is confirmed, we will (at our option) repair, replace, or refund the affected goods.
6.5 Our responsibility is limited to the goods supplied. We are not liable for any further losses or costs.
7. Specifications and approvals
7.1 You are responsible for ensuring that all order details, artwork, proofs, and specifications are correct before giving final approval.
7.2 Once you approve artwork or production, we are not responsible for errors or omissions in size, colour, layout, spelling, or content.
7.3 Branded goods are custom-made and non-returnable.
8. Returns and refunds
8.1 Branded / bespoke goods: No returns or refunds, except where goods are faulty or not as described.
8.2 Unbranded goods: Returns are accepted only with our prior written consent and are subject to a 15% restocking fee plus carriage costs.
8.3 Goods must be unused and returned in their original condition.
9. Intellectual property
9.1 You confirm that you own or have permission to use any artwork, logos, or designs supplied to us.
9.2 You agree to indemnify us against any claims, losses, or expenses arising from infringement of third-party intellectual property rights.
9.3 We reserve the right to refuse artwork we reasonably believe may infringe rights or be offensive.
10. Force majeure
10.1 We are not liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including (but not limited to) supplier failures, transport issues, strikes, natural disasters, or acts of government.
10.2 If such events occur, delivery times will be extended or, if necessary, the order may be cancelled with a refund of any payments made for undelivered goods.
11. Liability
11.1 If we breach these Terms, our total liability to you is limited to the price you paid for the goods concerned.
11.2 We are not liable for any indirect, incidental, or consequential loss (including loss of profit, revenue, or business opportunity).
11.3 Nothing in these Terms limits liability for death or personal injury caused by our negligence, or any liability that cannot legally be excluded.
12. General
12.1 These Terms, together with any written quotation or order confirmation, form the entire agreement between us.
12.2 If any clause is found invalid, the remainder of the Terms remain in effect.
12.3 Our failure to enforce any right does not mean we waive it.
12.4 We may subcontract or assign our rights under this contract without prior notice.
12.5 You may not assign your rights without our written consent.
13. Governing law
13.1 These Terms are governed by English law, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.