Terms & Conditions
Terms & conditions of business
Last updated 09:47 on 3 September 2026
1. About these terms
1.1 These Terms and Conditions (“Terms”) apply to all quotations and orders placed with Ferrotype Ltd (“we”, “us”, “our”).
1.2 By placing an order, you (“the customer”) agree to be bound by these Terms.
1.3 No other terms shall apply unless we agree to them in writing.
2. Quotations and pricing
2.1 All prices stated are exclusive of VAT, which will be added where applicable.
2.2 All prices are ex-works, meaning delivery costs are quoted separately.
2.3 Quotes are valid for 30 days from the date shown, unless otherwise stated.
2.4 We may adjust prices if there are significant increases in raw materials, shipping, or other external costs between quotation and delivery. If this happens, we will notify you before proceeding.
3. Orders and acceptance
3.1 A binding contract is formed only when we confirm your order in writing, begin production, or issue an invoice – whichever occurs first.
3.2 Once artwork or production has been approved, orders cannot be cancelled without our written agreement.
3.3 If cancellation is agreed, you will be responsible for all costs incurred up to that point (materials, artwork, setup, etc.).
4. Delivery
4.1 Delivery times are estimates only. We are not liable for delays beyond our reasonable control.
4.2 If you have a firm deadline, this must be clearly stated in writing before the order is placed and expressly accepted by us. Our acceptance of a requested delivery date does not make time of the essence and does not extend our liability beyond the limits set out in clause 12.
4.3 Risk in the goods passes to you on delivery (or collection).
4.4 Ownership (title) remains with us until full payment has been received.
5. Invoicing and payment
5.1 Unless otherwise agreed, payment is due 30 days from the invoice date.
5.2 We may require payment in advance (pro forma) for some orders. We will notify you of this requirement before accepting your order. No work will commence until we are in receipt of payment in this case.
5.3 For orders involving Castelli items (e.g. notebooks, pens), invoicing will be handled by Castelli Milano 1938 Ltd, with Ferrotype acting as the agent.
5.4 We reserve the right to charge interest on overdue invoices at 8% per annum above the Bank of England base rate, plus reasonable recovery costs, in accordance with UK late-payment legislation.
5.5 We may suspend or cancel future deliveries if payments are overdue.
6. Inspection and product issues
6.1 You must inspect goods upon delivery.
6.2 Any shortages, damage or faults must be reported to us within 7 calendar days of delivery.
6.3 We reserve the right to determine how a reported issue is verified (e.g. return, photos, or inspection).
6.4 Where a fault is confirmed, we will (at our option) repair, replace, or refund the affected goods.
6.5 Our responsibility is limited to the goods supplied. We are not liable for any further losses or costs.
7. Specifications and approvals
7.1 You are responsible for ensuring that all order details, artwork, proofs, and specifications are correct before giving final approval.
7.2 Once you approve artwork or production, we are not responsible for errors or omissions in size, colour, layout, spelling, or content.
7.3 Branded goods are custom-made and non-returnable.
8. Branding and personalisation tolerance
8.1 Due to the nature of branded and personalised products, all printing and branding processes (including but not limited to screen printing, pad printing, digital printing, engraving, embossing and debossing) are subject to normal production tolerances.
8.2 Whilst every effort is made to reproduce artwork accurately and position branding consistently, minor variations in print position, alignment, colour density, or placement may occur between individual items. This is particularly the case on curved or irregular surfaces such as pens, drinkware and similar products.
8.3 Such minor variations are an inherent part of the branding process and shall not be considered defects, provided the products remain within standard industry production tolerances.
8.4 Reprints or refunds will not be offered where products fall within normal production tolerances.
9. Returns and refunds
9.1 Branded / bespoke goods: No returns or refunds, except where goods are faulty or not as described.
9.2 Unbranded goods: Returns are accepted only with our prior written consent and are subject to a 15% restocking fee plus carriage costs.
9.3 Goods must be unused and returned in their original condition.
10. Intellectual property
10.1 You confirm that you own or have permission to use any artwork, logos, or designs supplied to us.
10.2 You agree to indemnify us against any claims, losses, or expenses arising from infringement of third-party intellectual property rights.
10.3 We reserve the right to refuse artwork we reasonably believe may infringe rights or be offensive.
11. Force majeure
11.1 We are not liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including (but not limited to) supplier failures, transport issues, strikes, natural disasters, or acts of government.
11.2 If such events occur, delivery times will be extended or, if necessary, the order may be cancelled with a refund of any payments made for undelivered goods.
12. Liability
12.1 Subject to clause 12.3, our total aggregate liability arising out of or in connection with an order, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total price paid or payable for the goods concerned.
12.2 We shall not be liable for any indirect or consequential loss, or for any loss of profit, revenue, business, opportunity, anticipated savings, goodwill, or any costs or losses arising from the customer's commitments to third parties.
12.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited.
13. General
13.1 These Terms, together with any written quotation or order confirmation, form the entire agreement between us.
13.2 If any clause is found invalid, the remainder of the Terms remain in effect.
13.3 Our failure to enforce any right does not mean we waive it.
13.4 We may subcontract or assign our rights under this contract without prior notice.
13.5 You may not assign your rights without our written consent.
14. Governing law
14.1 These Terms are governed by English law, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.